Privacy Policy

Yan Foye Counselling and Coaching (“we”, “our”, “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.yanfoye.co.uk or use our counselling and coaching services.

By using this website, you agree to the terms of this Privacy Policy.

1. Who We Are

Data Controller: Yan Foye
Website: www.yanfoye.co.uk
Email: [Insert Contact Email]
ICO Registration Number: [Insert Number]

We provide counselling, coaching, and related professional services.

2. What Data We Collect

2.1 Data You Provide Directly

When you contact us, book a session, or use our services, we may collect:

Name
Email address
Phone number
Preferred contact method
Information relevant to your enquiry
Any information you choose to share in messages or forms

For counselling and coaching clients, we may also collect:

Emergency contact details
GP details (in counselling only, where clinically necessary)
Clinical notes (counselling) or coaching notes
Signed consent and contractual documents

2.2 Automatically Collected Data (Website Analytics)

When you visit our website, we may collect:

IP address
Browser type
Device information
Pages visited and time spent on site

We use this only to improve website performance and user experience.
You can manage cookies in your browser settings.

3. Why We Collect Your Data

We process personal data for:

Responding to enquiries
Providing counselling or coaching services
Managing appointments and communication
Maintaining clinical or coaching records
Meeting professional, ethical, and legal obligations
Website analytics and performance improvement
Invoicing and financial record-keeping

We rely on the following lawful bases under GDPR:

Consent — when you contact us or choose to work with us
Contract — to provide services you request
Legal obligation — for tax, insurance, or safeguarding requirements
Legitimate interests — to improve our website and business operations
Vital interests — in rare cases involving risk of serious harm

4. How Your Data Is Stored

We use secure systems that meet GDPR requirements.

Your data is stored:

Digitally on encrypted, password-protected devices
In secure professional software (if applicable)
In locked storage (for any paper documents)

We do not sell or share your data for marketing purposes.

5. How Long We Keep Your Data

Counselling notes: Typically 7 years after our final session (in line with professional guidelines).
Coaching notes: Typically 3 years, unless otherwise agreed.
General enquiries: Deleted within 12 months if no contract is formed.
Financial records: Retained for 6 years as required by law.

You may request earlier deletion where appropriate (see Section 8).

6. Sharing Your Information

We only share your data in the following situations:

With your explicit consent
If required by law
If there is a serious risk of harm to you or others
With professional supervisors (anonymised, for clinical governance)
With service providers (e.g., secure email hosting, payment processors) who comply with GDPR

We never sell your data.

7. Your Rights Under GDPR

You have the right to:

Access your data
Ask for corrections
Request deletion (in certain circumstances)
Restrict or object to processing
Withdraw consent at any time
Request data portability

To exercise these rights, contact: [Insert Contact Email]

We will respond within 30 days.

8. Cookies

Our website may use cookies to:

Improve functionality
Support analytics
Enhance user experience

You can decline non-essential cookies at any time through your browser.

9. Links to External Websites

Our site may contain links to external websites.
We are not responsible for their privacy practices.
You are encouraged to review their privacy notices separately.

10. Children’s Privacy

We do not knowingly collect personal data from individuals under 18 unless explicitly arranged with parental/guardian consent for therapeutic purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have questions or concerns about this policy or your data, please contact:

Email: [Insert Contact Email]
Website: www.yanfoye.co.uk